Our solutions are fully bespoke, therefore we offer the following optional extras so every client can create the perfect personalised package for their organisation:

Including:

• ‘Gold’ type report

• Venue visit 

• Fair and open review, including website, limited terms and conditions, marketing, blocked withdrawal processes and complaints

• High Value Customer policy and procedure review, plus dip sampling of 3 customers

• Thorough risk and governance review – 3 lines of defence, QA and compliance monitoring

• Thorough customer interaction review - Guidance gap analysis, identification risk framework, interaction channels and content

• Operational efficiency review